Refund policy

Refund & Return Policy

Last updated: September 30, 2026

We want you to be satisfied with your Tap Me order.

Standard, non-custom products
You may request a return for an eligible non-custom product within 14 calendar days of delivery. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Customized and personalized products
Products that are printed, engraved, branded, programmed, or otherwise customized specifically for you are generally not eligible for return or refund due to change of mind. This includes NFC products configured with your business details, links, logos, designs, or other personalized information.

This does not affect any rights you may have under applicable law if an item is defective, damaged, or supplied incorrectly.

Damaged, defective, or incorrect orders
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible at tapme.lbn@gmail.com with your order number and clear photos or video of the issue.

If approved, we will arrange an appropriate replacement, repair, or refund.

Returns
Do not send an item back before contacting us. Returns must first be authorized by Tap Me. Once approved, we will provide the appropriate return instructions and return address in Lebanon.

For an approved return of a non-defective item, the customer is responsible for return shipping costs unless otherwise agreed. When a return results from a confirmed defect, damage, or an error by Tap Me, we will provide instructions regarding the applicable shipping costs.

Refunds
After an eligible returned item is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method where possible. Processing time depends on your bank or payment provider.

Original delivery charges are generally non-refundable unless required by applicable law or the return resulted from our error.

Cancellations and changes
Contact us immediately if you need to cancel or change an order. Customized products may enter production or programming quickly, so changes or cancellations cannot be guaranteed once work has started.

Contact: tapme.lbn@gmail.com